Child maintenance is not being paid
Official name: Clarify child maintenance and missed payments
Child support (Kindesunterhalt) is money a child gets from their parents to live on. This is about agreements and missing payments. The plan shows you whom you can ask.
No account · Answers stay in your browser
- Steps
- 6 key steps, up to 18 depending on your situation
- For you
- 5 short questions, then you see your steps
- Main office
- MA 11 / Pflegschaftsgericht
- Costs
- none named in the sources
- Online
- possible for 1 of 18 steps
How it works
These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.
Check maintenance for your childSupport is money for everything a child needs. It lasts until self-support. That means the child can take care of itself.Key step
- Why?
- Support does not end automatically at 18. Own income can matter earlier. School or studies can matter for longer.
- What you do
- Have the amount and the claim checked for your case. MA 11 or the responsible court does this.
- Where?
- MA 11 / zuständiges GerichtDirectly with the named service
In detail
Review maintenance until the child can support themselves
Maintenance does not automatically end at 18. Regular own income can matter earlier; further schooling or study may matter longer. Obtain an individual review of amount and entitlement.
SourceKindesunterhalt: Vereinbarung, Selbsterhaltung und Zahlungsausfall
Kindesunterhalt: Vereinbarung, Selbsterhaltung und ZahlungsausfallStadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourceBook an appointment with MA 11MA 11 is Vienna's office for children and families. It has regional offices for legal representation. They help the child get its rights.Key step
- Why?
- Which office fits depends on your district. Nine regional offices cover all 23 districts.
- What you do
- Call and book an appointment. Consultation hours: Mon, Tue, Thu, Fri 8–12. Open: Mon–Fri 8–15.30.
- Where?
- MA 11 · Regionalstelle RechtsvertretungDirectly with the named service
In detail
Arrange the representation office for the residence district
The official directory allocates all 23 residence districts to nine offices. Arrange an appointment by phone, especially to see the responsible person. Consultation hours Mon, Tue, Thu, Fri 8–12; opening hours Mon–Fri 8–15:30.
SourceRechtsvertretung: Angebote, Standorte und Terminvereinbarung
Rechtsvertretung: Angebote, Standorte und TerminvereinbarungStadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourceCheck if you have an enforceable titleAn enforceable title is a paper that allows money to be collected by force. This is called Exekution.Key step
- Why?
- A free, private agreement is not enough for this. A binding agreement at MA 11 or court is something different.
- What you do
- Have your document checked by MA 11 or the Pflegschaftsgericht. That is the court for matters about children.
- Where?
- MA 11 / PflegschaftsgerichtDirectly with the named service
What you need
- Existing agreement or court decision
Document explained · Depends on your case
Bring existing records only; without a title clarify assessment first.
- Requirement
- Check for your case
- Submission format
- Clarify format with the service
- Translation
- No specific rule recorded; clarify foreign-language records with the service.
- Authentication
- No specific rule recorded; clarify need before obtaining records.
- Recency
- No fixed age limit recorded; clarify currency with the service.
SourceKindesunterhalt: Vereinbarung, Selbsterhaltung und Zahlungsausfall
Kindesunterhalt: Vereinbarung, Selbsterhaltung und ZahlungsausfallStadt Wien · MA 11 · retrieved on 10/10/2026
Open original source
In detail
Distinguish an informal agreement from an enforceable title
An informal agreement cannot be enforced for non-payment. A binding agreement at MA 11 or the guardianship court is a separate route. Have the actual enforceability of an existing document checked.
SourceKindesunterhalt: Vereinbarung, Selbsterhaltung und Zahlungsausfall
Kindesunterhalt: Vereinbarung, Selbsterhaltung und ZahlungsausfallStadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourceList what was paid and what is missingHere you collect what was really paid and what is missing. Arrears are amounts that have not been paid yet.Key step
- Why?
- With a clear overview, the representative can check the claim.
- What you do
- Sort payments received and missing amounts. Add matching receipts. Do not store bank details or amounts here.
- Where?
- Eigene Unterlagen / VertretungDirectly with the named service
What you need
- Your payment record and relevant evidence
Document explained
Organisational record for advice; agree the required scope.
- Requirement
- Check for your case
- Submission format
- Clarify format with the service
- Translation
- No specific rule recorded; clarify foreign-language records with the service.
- Authentication
- No specific rule recorded; clarify need before obtaining records.
- Recency
- No fixed age limit recorded; clarify currency with the service.
SourceFragen und Antworten zum Familienrecht · Stand Juli 2025
Fragen und Antworten zum Familienrecht · Stand Juli 2025Stadt Wien · MA 11 · retrieved on 10/10/2026
Open original source
In detail
Prepare a clear record of payments and arrears
Keep actual title due dates, received payments and missing amounts in order. Do not store bank details or amounts here; clarify uncertain arrears with the representative.
SourceFragen und Antworten zum Familienrecht · Stand Juli 2025
Fragen und Antworten zum Familienrecht · Stand Juli 2025Stadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourcePlan collection with your representativeEinbringung means missing money is collected with the help of the court. This is also called Exekution.Key step
- Why?
- There is a title, but no one pays. Then this route can help.
- What you do
- Agree on the next step with the legal representative. The Vienna leaflet says the request goes to the Bezirksgericht where the debtor lives.
- Where?
- MA 11 / zuständiges ExekutionsgerichtDirectly with the named service
In detail
Coordinate collection with the representation office
With a confirmed title and non-payment, clarify representation and the next enforcement step. The Vienna guide places enforcement at the district court of the debtor’s residence; confirm actual jurisdiction rather than copying the advance court route.
SourceFragen und Antworten zum Familienrecht · Stand Juli 2025
Fragen und Antworten zum Familienrecht · Stand Juli 2025Stadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourceCheck the maintenance advance at courtUnterhaltsvorschuss, an advance on support, is a separate route at court. It depends on conditions and an application.Key step
- Why?
- It can help when support is missing. Being a minor alone is not enough, though.
- What you do
- The application is made in the child's name. Include any existing representative. Clarify conditions and proof one by one, for example with MA 11.
- Where?
- MA 11 / Bezirksgericht am KindeswohnsitzDirectly with the named service
In detail
Review maintenance advance as a separate court route
Advance requires eligibility conditions and an application in the child’s name. Being a minor alone is insufficient. Include existing representation; clarify conditions, title/enforcement evidence and exceptions individually.
SourceUnterhaltsvorschuss: Voraussetzungen, Gericht, Unterlagen und Kosten
Unterhaltsvorschuss: Voraussetzungen, Gericht, Unterlagen und KostenBundesministerium für Justiz · oesterreich.gv.at · retrieved on 10/10/2026
Legal basis: named on the source: Unterhaltsvorschußgesetz (UVG) (read on 2026-10-12; not a legal assessment of your case)
Open original source
Depending on your situation, this is added
- Check if a case is already running
- Find the route for an adult child
- Check if your child is still a minor
- Check if you may act for the child
- Talk to the representative about missed payments
- Check if someone already represents the child
- Make a binding agreement together
- Have the amount set or changed
- Find out how to get a title
- Follow the collection already in progress
- Send the requested documents
- Keep following your maintenance case
Frequently asked questions
Can I do this online?
1 of 18 possible steps mention an online channel in their text. Requirements are in the official source.
What does it cost?
No costs are recorded for these steps in the linked sources. Fees may still apply.
Do I need an einfach.wien account?
No. The plan works without registration; answers stay in your browser.
Does einfach.wien submit my application?
No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.
What this page is based on
The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.
SourceKindesunterhalt: Vereinbarung, Selbsterhaltung und Zahlungsausfall
Stadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourceSourceRechtsvertretung: Angebote, Standorte und Terminvereinbarung
Stadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourceSourceFragen und Antworten zum Familienrecht · Stand Juli 2025
Stadt Wien · MA 11 · retrieved on 10/10/2026
Open original sourceSourceUnterhaltsvorschuss: Voraussetzungen, Gericht, Unterlagen und Kosten
Bundesministerium für Justiz · oesterreich.gv.at · retrieved on 10/10/2026
Legal basis: named on the source: Unterhaltsvorschußgesetz (UVG) (read on 2026-10-12; not a legal assessment of your case)
Open original source