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My journey
TopicsSee all 154 plans
  • Arriving & residence
  • Housing
  • Family & children
  • Work & your own business
  • Money & pension
  • Health & care
  • IDs & documents
  • Getting around & daily life
  • School, study & German
ToolsNo sign-up, free of charge
  • Understand a letterTake a photo or paste the text. You learn who is writing, what they want and by when.
  • Fill in a formExplained field by field, for example the registration form or the housing allowance application.
  • What am I entitled to?A few questions, then you see which support may apply to you.
  • Find an officeWho is responsible for what? With address, opening hours and map.
  • Remember deadlinesAdd a date and get a reminder by e-mail or in your calendar.
  • Words explained simplyOfficial German like “Bescheid” or “Frist” in everyday words.
New in Vienna: your first 30 daysHelpMy journeyAccount (optional)
All topicsTopic

Health & care

This is about your health: health insurance and the e-card, seeing a doctor, care for relatives and help with a disability.

41 plans

Most often needed

Get your first e-cardNew to Austria? How you get health insurance and receive your e-card.Find a doctorSeeing a doctor in Vienna for the first time, not an emergency? How to find a practice and prepare the appointment, e-card and records.Sick: report sick leaveIll and unable to work? How to know whom to tell and when.Apply for a disability passHow to apply for a disability pass with the Social Ministry Service and gather the medical reports you need.

All other plans

Health & care

  • I’m having a baby
  • Apply for care allowance
  • e-card lost or broken
  • Get health insurance yourself
  • Insure your child with you
  • Start a new job
  • Caring for family: stay insured
  • Health insurance as a student
  • Marginal employment: sort out insurance
  • Take care leave
  • Get the carer bonus
  • Money for replacement care
  • Money for a care course
  • Take family hospice leave
  • Money during family hospice leave
  • Accompany your child to rehab
  • View your ELGA health records
  • Print your e-vaccination record
  • View or copy your medical records
  • Complain as a patient
  • Compensation after treatment harm
  • Hardship fund after treatment harm
  • Privacy with ELGA
  • Get money back for a private doctor
  • Get exempted from prescription fees
  • Have the prescription fee cap checked
  • Get back overpaid prescription fees
  • Get the e-card fee refunded
  • Advice on care and support
  • Advice on disability

Disability & support

  • Apply for minimum income support
  • Parking permit for disabled people
  • Advice for single parents
  • Make your home accessible
  • Leisure transport service
  • Social advice at MA 40
  • ÖBB discount for disabled people

Useful tools

Understand a letterTake a photo or paste the text. You learn who is writing, what they want and by when.Understand a letter nowWhat am I entitled to?A few questions, then you see which support may apply to you.Check nowFill in a formExplained field by field, for example the registration form or the housing allowance application.Choose a formRemember deadlinesAdd a date and get a reminder by e-mail or in your calendar.Add a deadline
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