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Family & children

Private childcare: customer number

Official name: Prepare customer number for private childcare

For a funded place in a private Kindergarten in Vienna, you often need a customer number. You get the number from MA 10. That is the city office for Kindergärten. But the number is not a place yet.

Check what applies to me

No account · Answers stay in your browser

Steps
7 key steps, up to 16 depending on your situation
For you
5 short questions, then you see your steps
Main office
MA 10
Costs
none named in the sources
Online
possible for 4 of 16 steps
What applies to you?How it worksFrequently asked questionsSourcesSimilar plans

How it works

These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.

  1. 1Keep number, place and funding apartThis is about three different things: the number, the place and the money. A Träger is the company or club that runs the Kindergarten.Key step
    Why?
    The number from MA 10 does not promise you a place. It also does not mean that everything is free.
    What you do
    MA 10 gives the number. You sort out the place with the private Träger. Keep both things apart in your mind.
    Where?
    MA 10 / privater TrägerDirectly with the named service
    In detail

    Handle number, place and funding separately

    This route prepares customer number for funded private preschool childcare in Vienna. MA 10 issues number; it is no place offer or fully free contract promise.

    SourcePrivate Kinderbetreuung: Kund*innen-Nummer
    Private Kinderbetreuung: Kund*innen-Nummer

    Stadt Wien · MA 10 · retrieved on 10/10/2026

    Open original source
  2. 2Give your number to the providerYou already have a number. Then you use this number with the Träger.Key step
    Why?
    You do not need a new number. The Träger may need it for your place.
    What you do
    Keep the number confirmation safe, not in the app. Tell the Träger the number yourself if they ask for it.
    Where?
    MA 10 / privater TrägerDirectly with the named service

    What you need

    • Existing number confirmation as own reference
      Document explained

      Optional personal organisational aid, no new official attachment.

      Requirement
      Optional / if available
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourcePrivate Kinderbetreuung: Kund*innen-Nummer
      Private Kinderbetreuung: Kund*innen-Nummer

      Stadt Wien · MA 10 · retrieved on 10/10/2026

      Open original source
    In detail

    Personally use existing number with provider

    Retain confirmation outside app and personally provide it to actual provider if own place route requires it. No repeat number request.

    SourcePrivate Kinderbetreuung: Kund*innen-Nummer
    Private Kinderbetreuung: Kund*innen-Nummer

    Stadt Wien · MA 10 · retrieved on 10/10/2026

    Open original source
  3. 3Check your main home in AustriaThe Hauptwohnsitz is the home where you mainly live. It is shown on your Meldezettel.Key step
    Why?
    For the number, the city names a condition. The child and at least one parent live together in Austria. That is their Hauptwohnsitz.
    What you do
    Check your situation directly with MA 10. The app does not decide if you have a right to it.
    Where?
    MA 10Directly with the named service
    In detail

    Clarify common Austrian main residence for number

    For issue city specifies common active main residence of child and at least one parent or guardian in Austria. Review actual situation directly; app decides no entitlement.

    SourcePrivate Kinderbetreuung: Kund*innen-Nummer
    Private Kinderbetreuung: Kund*innen-Nummer

    Stadt Wien · MA 10 · retrieved on 10/10/2026

    Open original source
  4. 4Have photo IDs readyA Lichtbildausweis is an ID with your photo, for example a passport. The people with Obsorge need it.Key step
    Why?
    The official page asks for these IDs. This way the office sees who makes the request.
    What you do
    Check in which form your route needs the IDs. You do not automatically need papers from other procedures. Do not upload files to the app.
    Where?
    MA 10Directly with the named service

    What you need

    • Photo IDs of guardians
      Document explained

      Review required evidence form with current MA-10 service or official form.

      Requirement
      Required when applicable
      Submission format
      Clarify format with the service
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourcePrivate Kinderbetreuung: Kund*innen-Nummer
      Private Kinderbetreuung: Kund*innen-Nummer

      Stadt Wien · MA 10 · retrieved on 10/10/2026

      Open original source
    In detail

    Prepare photo IDs actually required

    Official page requires photo IDs of guardians. Review form for selected route directly; do not copy universal original, certification, income or birth-certificate requirements from other procedures. No document files in navigator.

    SourcePrivate Kinderbetreuung: Kund*innen-Nummer
    Private Kinderbetreuung: Kund*innen-Nummer

    Stadt Wien · MA 10 · retrieved on 10/10/2026

    Open original source
  5. 5Apply for the numberNow you make the request for the number yourself. You use the route you chose.Key step
    Why?
    The app does not make the request for you. It also does not give you a number.
    What you do
    Use your current papers. Keep the confirmation safe. The place and the funding are separate steps.
    Where?
    MA 10Directly with the named service
    In detail

    Carry out confirmed own number request

    Personally use current confirmed evidence through selected official route and retain actual confirmation. Navigator does not issue number or submit application. Place and funding remain separate.

    SourcePrivate Kinderbetreuung: Kund*innen-Nummer
    Private Kinderbetreuung: Kund*innen-Nummer

    Stadt Wien · MA 10 · retrieved on 10/10/2026

    Open original source
  6. 6Discuss place and costs with the providerHere you talk to the private Träger. It is about the place, the contract and the costs.Key step
    Why?
    The number does not guarantee a place. Private Kindergärten can have other opening hours than city ones.
    What you do
    Ask about free places, start date, opening hours and funding. Also ask about the contract, meals and extras. Write down the costs.
    Where?
    Privater TrägerDirectly with the named service

    What you need

    • Own offer, contract or cost record
      Document explained

      Optional personal preparation, no official number-request attachment.

      Requirement
      Optional / if available
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceBeitragsfreier Kindergarten: Voraussetzungen und Zusatzkosten
      Beitragsfreier Kindergarten: Voraussetzungen und Zusatzkosten

      Stadt Wien · MA 10 · retrieved on 10/10/2026

      Open original source
    In detail

    Discuss actual private place and contract costs

    Clarify availability, care start, hours, funding model, contract, meals and extras with provider. Do not copy city childcare hours to private provider without review. Number is no place guarantee; app accepts no contract.

    SourceBeitragsfreier Kindergarten: Voraussetzungen und Zusatzkosten
    Beitragsfreier Kindergarten: Voraussetzungen und Zusatzkosten

    Stadt Wien · MA 10 · retrieved on 10/10/2026

    Open original source
  7. 7Check your number confirmationYou got a confirmation of your number. Now you check it.Key step
    Why?
    With the number, you do not have a Kindergarten contract yet. That only comes with the Träger.
    What you do
    Check that everything is correct. Ask MA 10 or the Träger how to use the number next. Do not save the number in the app.
    Where?
    MA 10 / privater TrägerDirectly with the named service
    In detail

    Directly review received number confirmation

    Review actual confirmation and further use with MA 10 or provider. Do not store number itself in navigator; no automatic childcare contract.

    SourcePrivate Kinderbetreuung: Kund*innen-Nummer
    Private Kinderbetreuung: Kund*innen-Nummer

    Stadt Wien · MA 10 · retrieved on 10/10/2026

    Open original source

Depending on your situation, this is added

  • Check how far along you are
  • Check who decides for the child
  • Ask MA 10 about your number
  • Check Vienna's funding and your costs
  • Choose the right form
  • Check attachments and signature
  • Find your MA 10 service office
  • Follow your application
  • Answer the office's question
Use the questions to find out which of these apply to you
Tailored to you

What applies to you?

Answer a few short questions. The steps change right away: what does not apply to you drops out.

Question 1 of at most 5

How far along are you with the customer number and childcare place?

What is meant? How far are you already? Do you already have a number, a request or a place?

What is actual number or place route stage?
  • No sign-up needed
  • Nothing is sent to authorities
  • You submit applications yourself

Frequently asked questions

Can I do this online?

4 of 16 possible steps mention an online channel in their text. Requirements are in the official source.

What does it cost?

No costs are recorded for these steps in the linked sources. Fees may still apply.

Do I need an einfach.wien account?

No. The plan works without registration; answers stay in your browser.

Does einfach.wien submit my application?

No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.

What this page is based on

The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.

SourcePrivate Kinderbetreuung: Kund*innen-Nummer
Private Kinderbetreuung: Kund*innen-Nummer

Stadt Wien · MA 10 · retrieved on 10/10/2026

Open original source
SourceBeitragsfreier Kindergarten: Voraussetzungen und Zusatzkosten
Beitragsfreier Kindergarten: Voraussetzungen und Zusatzkosten

Stadt Wien · MA 10 · retrieved on 10/10/2026

Open original source
SourceKindergarten-Servicestellen und Beratungstermine
Kindergarten-Servicestellen und Beratungstermine

Stadt Wien · MA 10 · retrieved on 10/10/2026

Open original source

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