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TopicsSee all 154 plans
  • Arriving & residence
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  • Money & pension
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ToolsNo sign-up, free of charge
  • Understand a letterTake a photo or paste the text. You learn who is writing, what they want and by when.
  • Fill in a formExplained field by field, for example the registration form or the housing allowance application.
  • What am I entitled to?A few questions, then you see which support may apply to you.
  • Find an officeWho is responsible for what? With address, opening hours and map.
  • Remember deadlinesAdd a date and get a reminder by e-mail or in your calendar.
  • Words explained simplyOfficial German like “Bescheid” or “Frist” in everyday words.
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Family & children

Advice for single parents

Official name: Prepare advice for your own single-parent situation

You are raising your child or children on your own. This is called being a single parent. This plan helps you prepare for advice in Vienna.

Check what applies to me

No account · Answers stay in your browser

Steps
7 key steps, up to 14 depending on your situation
For you
5 short questions, then you see your steps
Main office
MA 11 / relevant advice
Costs
none named in the sources
Online
possible for 1 of 14 steps
What applies to you?How it worksFrequently asked questionsSourcesSimilar plans

How it works

These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.

  1. 1Think about what matters to youHere you sort out what you want from the advice. Advice means experts listen and give you tips.Key step
    Why?
    The advice does not decide anything for you. For example, not about child support or custody (Obsorge). Custody means who cares for and decides for the child.
    What you do
    There are separate routes for applications and procedures. This is only about preparing for the advice.
    Where?
    MA 11 / relevant adviceDirectly with the named service
    In detail

    Organise your advice matter without an automatic benefit decision

    This route prepares organisational advice for your existing single-parent situation. It determines no legal status, maintenance, custody, entitlement, danger or diagnosis. Specific procedures remain separate routes.

    SourceBeratung und Austausch für Alleinerziehende
    Beratung und Austausch für Alleinerziehende

    Stadt Wien · retrieved on 11/10/2026

    Open original source
  2. 2Find out which advice fitsHere you find out which advice fits your topic.Key step
    Why?
    Being a single parent does not automatically mean you get money, a home or advice.
    What you do
    Is your topic unclear? Ask the MA 11 service centre. It tells you where you can go.
    Where?
    MA 11 · ServicestelleDirectly with the named service
    In detail

    Clarify the actually appropriate advice scope

    For another or unconfirmed matter ask the service centre for actually appropriate orientation. Single-parent status alone means no benefit, housing or advice promise.

    SourceServicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung
    Servicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung

    Stadt Wien · MA 11 · retrieved on 11/10/2026

    Open original source
  3. 3Ask MA 11 for the right placeThe MA 11 service centre is a central guide. It helps you find the right place.Key step
    Why?
    You do not have to search yourself. If you wish, you do not have to give your name. This is called anonymous.
    What you do
    Call +43 1 4000 8011, Monday to Friday, 8 to 15.30. Ask which family centre (Familienzentrum) fits you. This does not mean you get an appointment right away.
    Where?
    MA 11 · ServicestelleDirectly with the named service
    In detail

    Choose central MA 11 orientation and an appropriate service

    Personally contact the service centre at +43 1 4000 8011, Mon–Fri 08:00–15:30, as a central guide. Orientation can be anonymous on request. Directly confirm actual topic scope and responsible family centre; opening hours are no immediate appointment promise.

    SourceServicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung
    Servicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung

    Stadt Wien · MA 11 · retrieved on 11/10/2026

    Open original source
  4. 4Find the right family centreFamily centres give advice on many topics. For example parenting, money problems, separation or losing your home.Key step
    Why?
    This way you find the offer that fits you. Groups and baby meetings have their own rules.
    What you do
    The service centre arranges special advice, for example about separation. For other groups, check costs and scope first. The advice does not find a home for you.
    Where?
    MA 11 / relevant adviceDirectly with the named service
    In detail

    Agree the topic offer and actual advice responsibility

    Family centres offer advice including parenting, financial problems, housing loss and separation; groups or baby meetings have separate conditions. Special couple, family or separation advice is arranged through the service centre. Separately check eligibility, cost and scope of officially linked external offers first. Housing placement or representation in proceedings is not guaranteed.

    SourceFamilienzentren: Beratung und Zuordnung nach Wohnbezirk
    Familienzentren: Beratung und Zuordnung nach Wohnbezirk

    Stadt Wien · MA 11 · retrieved on 10/10/2026

    Open original source
  5. 5Write down your questionsHere you write down your questions. Privately for yourself, for example on a piece of paper.Key step
    Why?
    This way you do not forget anything important during the advice.
    What you do
    Write down what help you would like. Do not enter details about children, health, money or conflicts in the navigator.
    Where?
    Own preparationDirectly with the named service

    What you need

    • Your private question list
      Document explained

      Personal organisation, no mandatory official attachment.

      Requirement
      Optional / if available
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceBeratung und Austausch für Alleinerziehende
      Beratung und Austausch für Alleinerziehende

      Stadt Wien · retrieved on 11/10/2026

      Open original source
    In detail

    Privately prepare your questions

    Privately organise desired practical help and open questions. No child, former-partner, health, financial or conflict details in the navigator.

    SourceBeratung und Austausch für Alleinerziehende
    Beratung und Austausch für Alleinerziehende

    Stadt Wien · retrieved on 11/10/2026

    Open original source
  6. 6Get in touch or use your appointmentThis is about your appointment or contact with the advice service.Key step
    Why?
    This way you know when and where the advice takes place.
    What you do
    Do you already have a confirmation? Then use it. Otherwise arrange the appointment with the service centre. You cannot book anything in the navigator.
    Where?
    MA 11Directly with the named service
    In detail

    Use the actual contact route or existing appointment

    Use existing confirmation, actual location or format and agreed preparation; otherwise personally agree the appropriate contact or appointment route with the service centre. No booking in the navigator.

    SourceServicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung
    Servicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung

    Stadt Wien · MA 11 · retrieved on 11/10/2026

    Open original source
  7. 7Write down the next stepsAfter the advice, you write down the next steps.Key step
    Why?
    The advice does not file an application for you. You have to continue yourself.
    What you do
    Note privately which offices you go to and which deadlines apply. Use other plans that fit.
    Where?
    Existing adviceDirectly with the named service
    Related plansChild maintenance is not being paidArrange contact with your childSort out custody of a childPrivate childcare: customer number
    In detail

    Record the actually agreed next steps

    Privately record your next services, specific procedures and actual deadlines. Advice files no maintenance, housing or benefit application. Use only actually appropriate separate plans.

    SourceServicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung
    Servicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung

    Stadt Wien · MA 11 · retrieved on 11/10/2026

    Open original source

Depending on your situation, this is added

  • Check how far along you are
  • Deal with urgent deadlines first
  • Choose how and in which language
  • Check which papers you need
  • Ask if the advice costs anything
  • Prepare the papers they asked for
  • Go to the advice well prepared
Use the questions to find out which of these apply to you
Tailored to you

What applies to you?

Answer a few short questions. The steps change right away: what does not apply to you drops out.

Question 1 of at most 5

How far along are you with your advice?

What is meant? How far along are you? Are you just starting, or have you already had an appointment?

What is your own advice situation?
  • No sign-up needed
  • Nothing is sent to authorities
  • You submit applications yourself

Frequently asked questions

Can I do this online?

1 of 14 possible steps mention an online channel in their text. Requirements are in the official source.

What does it cost?

No costs are recorded for these steps in the linked sources. Fees may still apply.

Do I need an einfach.wien account?

No. The plan works without registration; answers stay in your browser.

Does einfach.wien submit my application?

No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.

What this page is based on

The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.

SourceBeratung und Austausch für Alleinerziehende
Beratung und Austausch für Alleinerziehende

Stadt Wien · retrieved on 11/10/2026

Open original source
SourceServicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung
Servicestelle der Kinder- und Jugendhilfe: Orientierung und spezielle Beratung

Stadt Wien · MA 11 · retrieved on 11/10/2026

Open original source
SourceFamilienzentren: Beratung und Zuordnung nach Wohnbezirk
Familienzentren: Beratung und Zuordnung nach Wohnbezirk

Stadt Wien · MA 11 · retrieved on 10/10/2026

Open original source

Similar plans

Child maintenance is not being paidArrange contact with your childSort out custody of a childPrivate childcare: customer numberI’m having a babyMarry at the registry office
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