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Housing & moving

Advice on owning a flat

Official name: Obtain advice on your apartment ownership question

Do you own a flat in a building with several owners? Then you may have questions about management or the statement of costs. The MieterHilfe advises you on this for free. This plan helps you prepare the advice.

Check what applies to me

No account · Answers stay in your browser

Steps
6 key steps, up to 13 depending on your situation
For you
5 short questions, then you see your steps
Main office
MieterHilfe
Costs
none named in the sources
Online
possible for 2 of 13 steps
What applies to you?How it worksFrequently asked questionsSourcesSimilar plans

How it works

These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.

  1. 1Use the free advice firstWohnungseigentum means the flat belongs to you. You share the building with other owners. The MieterHilfe also advises flat owners in Vienna.Key step
    Why?
    This way you get a first overview for free.
    What you do
    The advice does not decide anything for the owners' community. It does not represent you in court. Do not enter bank details or lists of other owners here.
    Where?
    MieterHilfeDirectly with the named service
    In detail

    Use free ownership advice as your first step

    MieterHilfe also supports Viennese apartment owners on apartment ownership law. First contact is no management instruction, resolution, challenge or court representation. No co-owner lists, account details or invoice files here.

    SourceMieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten
    MieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten

    Wohnservice Wien · retrieved on 11/10/2026

    Open original source
  2. 2Sort your question about management or billsThe management takes care of day-to-day things in the building. The statement shows what everything cost. Here you organise your question about it.Key step
    Why?
    This way the advice can help in a focused way.
    What you do
    Have the statement, the Vorschreibung or letters from the management ready. A Vorschreibung is a bill for regular payments. The app does not decide who pays what.
    Where?
    Own preparationDirectly with the named service

    What you need

    • Existing own billing or management letter
      Document explained

      Optional preparation; directly agree actual review scope.

      Requirement
      Optional / if available
      Submission format
      Clarify format with the service
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceAK Wien: Verwaltung der Eigentümergemeinschaft
      AK Wien: Verwaltung der Eigentümergemeinschaft

      Arbeiterkammer Wien · retrieved on 11/10/2026

      Open original source
    In detail

    Organise your actual question and existing case

    Privately organise own billing, charge notice, management letter or forecast for question. Administration concerns ongoing house matters of owners association; app decides neither cost allocation nor breach of duty.

    SourceAK Wien: Verwaltung der Eigentümergemeinschaft
    AK Wien: Verwaltung der Eigentümergemeinschaft

    Arbeiterkammer Wien · retrieved on 11/10/2026

    Open original source
  3. 3Reach the MieterHilfe during its hoursThis is about how you reach the MieterHilfe.Key step
    Why?
    Phone and visits have different times.
    What you do
    Phone: +43 1 4000 8000, Mon to Fri 9 to 17. Email: office@mieterhilfe.at. In person at Guglgasse 7–9: Mon, Tue, Thu, Fri 9 to 17 without appointment, Wed 9 to 13.
    Where?
    MieterHilfeDirectly with the named service
    In detail

    Use actual MieterHilfe contact times

    Telephone +43 1 4000 8000 Mon–Fri 09:00–17:00; office@mieterhilfe.at. In person Guglgasse 7–9,1030 Vienna: Mon/Tue/Thu/Fri 09:00–17:00 without appointment, Wednesday 09:00–13:00. Directly clarify actual exceptions or review scope; an immediate review or a home visit is not guaranteed.

    SourceMieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten
    MieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten

    Wohnservice Wien · retrieved on 11/10/2026

    Open original source
  4. 4Ask which papers you needHere you clarify which papers you need for the first advice.Key step
    Why?
    For the first call you do not automatically need a Grundbuchauszug. The Grundbuchauszug shows who owns a flat.
    What you do
    Ask the advisers which papers they need and how to send them safely. Do not collect other people's data.
    Where?
    MieterHilfeDirectly with the named service
    In detail

    Clarify individual first records instead of universal file duty

    No general land-register extract, ID, power-of-attorney or original need evidenced for first call. Agree actually relevant own records and secure transfer route with adviser; collect no other-person data.

    SourceMieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten
    MieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten

    Wohnservice Wien · retrieved on 11/10/2026

    Open original source
  5. 5Get ready for the consultationHere you get ready for the advice.Key step
    Why?
    Being well prepared helps you get more out of the talk.
    What you do
    Have your questions and the agreed papers ready. Go yourself. The advice is free. It does not automatically cover court or lawyer costs.
    Where?
    MieterHilfeDirectly with the named service
    In detail

    Prepare your confirmed ownership first advice

    Privately have own questions and actually agreed records ready and personally obtain advice. Free contact automatically covers no court, lawyer or management costs.

    SourceMieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten
    MieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten

    Wohnservice Wien · retrieved on 11/10/2026

    Open original source
  6. 6Write down what was discussedAfter the advice you write down what was discussed.Key step
    Why?
    This way you know what is still open.
    What you do
    Note open questions and the suggested route. Check applications or decisions one by one. Nothing is decided automatically.
    Where?
    MieterHilfeDirectly with the named service
    In detail

    Record actually discussed own next steps

    Privately organise own response, still-open question and actually recommended route. Personally review applications, resolutions or instructions separately; no automatic legal decision.

    SourceMieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten
    MieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten

    Wohnservice Wien · retrieved on 11/10/2026

    Open original source

Depending on your situation, this is added

  • Check if you own the flat
  • Watch out for letters with deadlines
  • Continue your existing contact
  • Get help with an ongoing case
  • Clarify renovations or other use
  • Clarify buying and the Grundbuch
  • Sort out a different housing question
Use the questions to find out which of these apply to you
Tailored to you

What applies to you?

Answer a few short questions. The steps change right away: what does not apply to you drops out.

Question 1 of at most 5

How far along are you with your question about your owned flat?

What is meant? How far along are you? Is it a new question, do you already have an appointment or letter, or is it about building work or buying?

What is your own actual stage?
  • No sign-up needed
  • Nothing is sent to authorities
  • You submit applications yourself

Frequently asked questions

Can I do this online?

2 of 13 possible steps mention an online channel in their text. Requirements are in the official source.

What does it cost?

No costs are recorded for these steps in the linked sources. Fees may still apply.

Do I need an einfach.wien account?

No. The plan works without registration; answers stay in your browser.

Does einfach.wien submit my application?

No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.

What this page is based on

The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.

SourceMieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten
MieterHilfe: Wohnungseigentum und konkrete Kontaktzeiten

Wohnservice Wien · retrieved on 11/10/2026

Open original source
SourceAK Wien: Verwaltung der Eigentümergemeinschaft
AK Wien: Verwaltung der Eigentümergemeinschaft

Arbeiterkammer Wien · retrieved on 11/10/2026

Open original source

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