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ToolsNo sign-up, free of charge
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  • Words explained simplyOfficial German like “Bescheid” or “Frist” in everyday words.
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Housing & moving

Trouble with your rented flat

Official name: Problem with your tenancy

Do you have trouble with your rented flat? For example about the rent, mould or the deposit. Here you find out who can help you for free.

Check what applies to me

No account · Answers stay in your browser

Steps
2 key steps, up to 23 depending on your situation
For you
5 short questions, then you see your steps
Main office
MieterHilfe · Wohnservice Wien
Costs
As a guide the City of Vienna names €2 to €3 net per m² per month.
Online
possible for 1 of 23 steps
What applies to you?How it worksFrequently asked questionsSourcesSimilar plans

How it works

These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.

  1. 1Collect contract, letters and receiptsYou collect all important papers about your flat. This includes the rental contract, letters and payment receipts.Key step
    Why?
    With papers in order, people can help you faster. You can also use them to prove what happened.
    What you do
    Put everything together in order. Write down what happened and what you want. Do not enter account numbers or amounts in einfach.wien.
    Where?
    MieterHilfe · Wohnservice WienDirectly with the named service

    What you need

    • Tenancy agreement with amendments
      Document explained

      Complete, including side agreements.

      Requirement
      Check for your case
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceKostenlose Mieterhilfe – Beratungsthemen
      Kostenlose Mieterhilfe – Beratungsthemen

      Stadt Wien · retrieved on 11/10/2026

      Open original source
    • Correspondence with the landlord
      Document explained

      Letters, emails and replies in chronological order.

      Requirement
      Check for your case
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceKostenlose Mieterhilfe – Beratungsthemen
      Kostenlose Mieterhilfe – Beratungsthemen

      Stadt Wien · retrieved on 11/10/2026

      Open original source
    • Payment records or tenant account
      Document explained

      Shows what was paid when.

      Requirement
      Check for your case
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceKostenlose Mieterhilfe – Beratungsthemen
      Kostenlose Mieterhilfe – Beratungsthemen

      Stadt Wien · retrieved on 11/10/2026

      Open original source
    In detail

    Gather the contract and history

    Gather the tenancy agreement, correspondence and payment records and note chronologically what happened and what you want to achieve. Enter no account numbers or amounts in einfach.wien.

    SourceKostenlose Mieterhilfe – Beratungsthemen
    Kostenlose Mieterhilfe – Beratungsthemen

    Stadt Wien · retrieved on 11/10/2026

    Open original source
  2. 2Contact the MieterHilfeMieterHilfe gives you free advice about renting and housing. There is also information in English, BKS, Turkish and Ukrainian.For everyone
    Why?
    Experts know your rights as a tenant. They help you find the right way.
    What you do
    Call 01 4000 8000, Monday to Friday 9 to 17 o'clock. Or write to office@mieterhilfe.at. Bring your papers and questions.
    Where?
    MieterHilfe · Wohnservice WienDirectly with the named service
    In detail

    Contact tenant advice

    Tenant advice is free on housing and tenancy law: tel. 01 4000 8000, Monday to Friday 9am to 5pm, contact form or office@mieterhilfe.at; information also in English, BCS, Turkish and Ukrainian. Bring your gathered records and specific questions.

    SourceKostenfreie Wiener Wohnrechtsberatung
    Kostenfreie Wiener Wohnrechtsberatung

    MieterHilfe · Wohnservice Wien · retrieved on 11/10/2026

    Open original source

Depending on your situation, this is added

  • Find out how you rent your flat
  • Let the person concerned get advice
  • Work out what your problem is
  • Check your mail for deadlines
  • Have the deadline checked right away
  • Have your rent checked
  • Check the service charge bill
  • Get to know the Schlichtungsstelle
  • Report the defect with proof
  • Separate boiler service and repair
  • Deal with damp and mould
  • Ask for repairs to the building
  • Find out who must fix the defect
  • Pay under written protest
  • Keep proof of your protest
  • Know the risk of paying less
  • Enforce repairs through the Schlichtungsstelle
  • Hand back the flat properly
  • Ask for your deposit back in writing
  • Contact FAWOS
  • Have WOHNSCHIRM Miete check your case
Use the questions to find out which of these apply to you
Tailored to you

What applies to you?

Answer a few short questions. The steps change right away: what does not apply to you drops out.

Question 1 of at most 5

Do you rent this home yourself as the tenant?

What is meant? This means: Do you rent this flat yourself? A tenant is someone who pays rent for the flat.

Is this about your own rented home where you are the tenant?
  • No sign-up needed
  • Nothing is sent to authorities
  • You submit applications yourself

Frequently asked questions

Can I do this online?

1 of 23 possible steps mention an online channel in their text. Requirements are in the official source.

What does it cost?

Costs or fees are stated for 1 step according to the source; details are listed with the step.

Do I need an einfach.wien account?

No. The plan works without registration; answers stay in your browser.

Does einfach.wien submit my application?

No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.

What this page is based on

The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.

SourceMieterHilfe FAQ: Erhaltungspflichten
MieterHilfe FAQ: Erhaltungspflichten

MieterHilfe · Wohnservice Wien · retrieved on 11/10/2026

Open original source
SourceKostenfreie Wiener Wohnrechtsberatung
Kostenfreie Wiener Wohnrechtsberatung

MieterHilfe · Wohnservice Wien · retrieved on 11/10/2026

Open original source
SourceKostenlose Mieterhilfe – Beratungsthemen
Kostenlose Mieterhilfe – Beratungsthemen

Stadt Wien · retrieved on 11/10/2026

Open original source
SourceMieterHilfe FAQ: Mietzinsminderung
MieterHilfe FAQ: Mietzinsminderung

MieterHilfe · Wohnservice Wien · retrieved on 11/10/2026

Open original source
SourceSchlichtungsstelle für wohnrechtliche Angelegenheiten
Schlichtungsstelle für wohnrechtliche Angelegenheiten

Stadt Wien · MA 50 · retrieved on 11/10/2026

Open original source
SourceMieterHilfe FAQ: Rückstellung der Wohnung
MieterHilfe FAQ: Rückstellung der Wohnung

MieterHilfe · Wohnservice Wien · retrieved on 11/10/2026

Open original source
SourceFachstelle für Wohnungssicherung (FAWOS)
Fachstelle für Wohnungssicherung (FAWOS)

Volkshilfe Wien im Auftrag der Stadt Wien · retrieved on 11/10/2026

Open original source
SourceWOHNSCHIRM Miete
WOHNSCHIRM Miete

Sozialministerium · retrieved on 11/10/2026

Open original source

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