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  • Understand a letterTake a photo or paste the text. You learn who is writing, what they want and by when.
  • Fill in a formExplained field by field, for example the registration form or the housing allowance application.
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  • Words explained simplyOfficial German like “Bescheid” or “Frist” in everyday words.
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Health & care

Privacy with ELGA

Official name: Prepare ELGA privacy concern

ELGA is the electronic health record in Austria. Health data is stored there. If you are worried about your data, the ELGA-Ombudsstelle can help. Here you prepare your concern for them.

Check what applies to me

No account · Answers stay in your browser

Steps
7 key steps, up to 15 depending on your situation
For you
5 short questions, then you see your steps
Main office
ELGA-Ombudsstelle
Costs
none named in the sources
Online
possible for 4 of 15 steps
What applies to you?How it worksFrequently asked questionsSourcesSimilar plans

How it works

These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.

  1. 1Have your concern checkedA concern is a question or worry you want to clear up. The Ombudsstelle is an office that helps with such worries.Key step
    Why?
    An unknown entry in the log does not prove misuse. A log is a list of who looked at your data. Experts find out what is behind it.
    What you do
    The Ombudsstelle checks your specific concern. Do not enter names, medical results, logs or accusations in the app.
    Where?
    ELGA-OmbudsstelleDirectly with the named service
    In detail

    Have observation reviewed as a concern

    An unfamiliar log entry alone proves no misuse. Ombuds service clarifies actual concern. Enter no names, findings, logs or allegations here.

    SourceBehauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0
    Behauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0

    Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

    Open original source
  2. 2Find the right OmbudsstelleHere you find the right Ombudsstelle. It depends on the federal state of your main residence. Your main residence is where you mainly live.Key step
    Why?
    Your health data is very private. That is why there is a safe way for personal concerns.
    What you do
    By phone or email, ask only general questions. Do not give personal or health data there. Personal concerns go by form or at an agreed appointment.
    Where?
    ELGA-OmbudsstelleDirectly with the named service
    In detail

    Confirm ombuds service and safe personal route

    ELGA ombuds service follows main residence region. Phone/email only for general questions without personal or health data; use official form or arranged appointment for personal matters.

    SourceELGA-Ombudsstelle Wien: Zuständigkeit und sichere Anfragen
    ELGA-Ombudsstelle Wien: Zuständigkeit und sichere Anfragen

    Stadt Wien · retrieved on 10/10/2026

    Open original source
  3. 3Separate what you saw from what you guessAn observation is what you saw yourself. A guess is what you only believe.Key step
    Why?
    An unknown name does not automatically mean someone did something wrong. Facts help to clear things up.
    What you do
    Write down for yourself what you saw. Sort the information you have. Then wait for experts to check it.
    Where?
    ELGA-OmbudsstelleDirectly with the named service
    In detail

    Privately distinguish actual observation from assumptions

    Organise your own observation and available information privately. Do not infer unlawful use from an unfamiliar name or access; await professional clarification.

    SourceBehauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0
    Behauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0

    Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

    Open original source
  4. 4Check who has looked at your dataA log is a list. It shows who accessed your data.Key step
    Why?
    With the log you can see exactly what happened.
    What you do
    You see the log through your own access to the official portal. Or you apply to the Ombudsstelle. The app does not fetch any health data.
    Where?
    ELGA-OmbudsstelleDirectly with the named service
    Related plansView your ELGA health records
    In detail

    Prepare private access route for log

    Clarify logs via own official portal or appropriate ombuds access request. No data interface or import of health logs into the app.

    SourceAusübung meiner ELGA-Teilnahmerechte · Formular Version3.0
    Ausübung meiner ELGA-Teilnahmerechte · Formular Version3.0

    Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

    Open original source
  5. 5Read carefully what you allowThe form is an official sheet to fill in. With your signature you give consent. That means you allow something.Key step
    Why?
    Formular 3.0 allows, for example, access to data and needed checks. Maybe also passing it on to named offices. It also has a separate text about the e-Impfpass.
    What you do
    Check with the Ombudsstelle which version is current. Read for yourself what you allow. An answer in the app is not consent.
    Where?
    ELGA-OmbudsstelleDirectly with the named service
    In detail

    Clarify form and sensitive consent scope directly

    Form 3.0 includes data access, necessary inquiries and possible forwarding to named services. It also contains inconsistent vaccination text. Clarify correct current version and actual scope with ombuds service and review personally. App answer grants no consent.

    SourceBehauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0
    Behauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0

    Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

    Open original source
  6. 6Get all papers readyHere you get all confirmed papers ready for the Ombudsstelle.Key step
    Why?
    You submit it yourself. The app sends nothing and does not look into ELGA.
    What you do
    Check the official form once more yourself. Then send it your own way. The app does not change any permissions.
    Where?
    ELGA-OmbudsstelleDirectly with the named service
    In detail

    Keep confirmed records ready for own ombuds route

    Review official form personally and use your own submission route. The app transmits no privacy matter, accesses no ELGA and changes no permissions.

    SourceBehauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0
    Behauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0

    Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

    Open original source
  7. 7Read the Ombudsstelle's answerHere you see what the Ombudsstelle answered. Maybe it suggests next steps.Key step
    Why?
    You decide yourself how to go on. The app agrees to nothing for you.
    What you do
    Talk about the answer in person with the office. Also ask if it wants to pass your concern on. The app does not involve the Datenschutzbehörde.
    Where?
    ELGA-OmbudsstelleDirectly with the named service
    In detail

    Review existing matter and proposed steps

    Personally discuss actual response and any proposed forwarding. No automatic referral to data protection authority or consent through app.

    SourceBehauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0
    Behauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0

    Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

    Open original source

Depending on your situation, this is added

  • Check if you already reported it
  • Check which area is affected
  • Check if you may act for someone
  • Clarify an unusual kind of representation
  • Collect your papers and photo ID
  • Collect papers for acting for someone
  • Watch complaint deadlines yourself
  • Send what is still missing
Use the questions to find out which of these apply to you
Tailored to you

What applies to you?

Answer a few short questions. The steps change right away: what does not apply to you drops out.

Question 1 of at most 5

How far along are you with your data privacy concern?

What is meant? This means: how far along is your data concern? Have you already reported it to the Ombudsstelle?

What is the privacy-concern stage?
  • No sign-up needed
  • Nothing is sent to authorities
  • You submit applications yourself

Frequently asked questions

Can I do this online?

4 of 15 possible steps mention an online channel in their text. Requirements are in the official source.

What does it cost?

No costs are recorded for these steps in the linked sources. Fees may still apply.

Do I need an einfach.wien account?

No. The plan works without registration; answers stay in your browser.

Does einfach.wien submit my application?

No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.

What this page is based on

The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.

SourceBehauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0
Behauptete Datenschutzverletzung im Zusammenhang mit ELGA · Formular3.0

Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

Open original source
SourceELGA-Ombudsstelle Wien: Zuständigkeit und sichere Anfragen
ELGA-Ombudsstelle Wien: Zuständigkeit und sichere Anfragen

Stadt Wien · retrieved on 10/10/2026

Open original source
SourceAusübung meiner ELGA-Teilnahmerechte · Formular Version3.0
Ausübung meiner ELGA-Teilnahmerechte · Formular Version3.0

Gesundheitsportal / ELGA-Ombudsstelle · retrieved on 10/10/2026

Open original source

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