Social advice at MA 40
Official name: Prepare your MA 40 social advice
MA 40 is a City of Vienna office for social support. You can get advice there first. This plan helps you prepare the first talk.
No account · Answers stay in your browser
- Steps
- 7 key steps, up to 15 depending on your situation
- For you
- 5 short questions, then you see your steps
- Main office
- MA 40
- Costs
- none named in the sources
How it works
These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.
Tell advice and application apartA first consultation is a first talk. An application is an official request for money or help. These are two different things.Key step
- Why?
- At the MA 40 service phone you find out which offers exist. And what your next steps are.
- What you do
- The talk is not an application. It also does not mean you get money. Do not enter details about income or family here.
- Where?
- MA 40Directly with the named service
In detail
Distinguish first advice from benefit application
Service phone explains MA 40 offers and next steps. A conversation is no submission, entitlement assessment or funding promise. Enter no income, origin or other household profiles here.
SourceMA 40: aktueller Kontakt, 7.10.2026
MA 40: aktueller Kontakt, 7.10.2026Stadt Wien · retrieved on 11/10/2026
Open original sourceCall the MA 40 service phoneThe MA 40 service phone is a number for first questions. The first consultation is free and confidential. Confidential means it is not passed on.Key step
- Why?
- This way you get first information easily and at no cost.
- What you do
- Call +43 1 4000-8040. Monday to Friday from 8 to 18, not on public holidays. Ask for a talk with a social worker.
- Where?
- MA 40Service phone +43 1 4000-8040
In detail
Use free confidential telephone first advice
MA 40: +43 1 4000-8040, Monday to Friday 08:00–18:00 except public holidays. First advice is confidential and free. Ask about an in-person or telephone conversation with social workers and actual appointment access. Phone hours are no location opening hours.
SourceSozialberatung: Telefon, Stellen und getrennte Servicezeiten
Sozialberatung: Telefon, Stellen und getrennte ServicezeitenStadt Wien · retrieved on 11/10/2026
Open original sourceFind the right service centreA service point is a place where you get help in person. There are several places for different cases.Key step
- Why?
- This way you end up at the place that fits you.
- What you do
- General information is at Thomas-Klestil-Platz 8. For people aged 18 to 24 there is U25. Otherwise it is often the Sozialzentrum of your district. Have the place confirmed.
- Where?
- MA 40Directly with the named service
In detail
Actually confirm appropriate service
General benefit information: Town Town service, Thomas-Klestil-Platz 8, register at front office 8/2 ground floor. Social-worker support: Erdbergstraße for homelessness, threatened housing loss or energy support; U25 for ages 18–24; otherwise residential-district social centre. Directly confirm actual allocation; infer no responsibility from an application.
SourceMA 40: aktueller Kontakt, 7.10.2026
MA 40: aktueller Kontakt, 7.10.2026Stadt Wien · retrieved on 11/10/2026
Open original sourceWrite down your questionsHere you write down your questions. Just for you.Key step
- Why?
- This way you do not forget anything in the talk.
- What you do
- For the first call you do not automatically need a passport or bank statements. First ask which papers the office really wants.
- Where?
- Own preparationDirectly with the named service
What you need
- Own conversation notes
Document explained
Optional and private; no official mandatory list or file transfer in app.
- Requirement
- Optional / if available
- Submission format
- Clarify format with the service
- Translation
- No specific rule recorded; clarify foreign-language records with the service.
- Authentication
- No specific rule recorded; clarify need before obtaining records.
- Recency
- No fixed age limit recorded; clarify currency with the service.
SourceSozialberatung: Telefon, Stellen und getrennte Servicezeiten
Sozialberatung: Telefon, Stellen und getrennte ServicezeitenStadt Wien · retrieved on 11/10/2026
Open original source
In detail
Privately organise your questions
Privately note your questions about support and next steps. Infer no general first-call duty to provide passport, bank statements or full household file from advice page. Agree individually requested evidence with actual service.
SourceSozialberatung: Telefon, Stellen und getrennte Servicezeiten
Sozialberatung: Telefon, Stellen und getrennte ServicezeitenStadt Wien · retrieved on 11/10/2026
Open original sourceAsk which papers to bringHere you clarify which papers you bring to the first talk.Key step
- Why?
- A letter from the office or an appointment confirmation can help. You only need a long list for an application.
- What you do
- Ask directly which papers you need.
- Where?
- MA 40Directly with the named service
In detail
Clarify actually requested first records
An existing own letter or appointment confirmation can privately help. Ask directly about actual required records; evidence list for a later benefit application is no universal condition for every first conversation.
SourceSozialberatung: Telefon, Stellen und getrennte Servicezeiten
Sozialberatung: Telefon, Stellen und getrennte ServicezeitenStadt Wien · retrieved on 11/10/2026
Open original sourceGet ready for the talkHere you get ready for the talk.Key step
- Why?
- Being well prepared helps you get more out of the talk.
- What you do
- Have your questions and the agreed papers ready. Go to the appointment or call yourself. The app does not submit an application.
- Where?
- MA 40Directly with the named service
In detail
Prepare your confirmed conversation
Privately have own questions and actually agreed records ready; personally make contact and attend appointment yourself. Workflow conducts no conversation or application.
SourceSozialberatung: Telefon, Stellen und getrennte Servicezeiten
Sozialberatung: Telefon, Stellen und getrennte ServicezeitenStadt Wien · retrieved on 11/10/2026
Open original sourcePlan your next stepsAfter the talk you plan your next steps.Key step
- Why?
- This way you know where to go next.
- What you do
- Write down what was discussed. If you want to apply, prepare only the papers for that. Nothing is submitted automatically.
- Where?
- MA 40Directly with the named service
In detail
Determine your actual next route after conversation
Separately organise discussed options, next service and an explicitly personally chosen application. Prepare only its actual requirements; no automatic filing or funding promise.
SourceMA 40: aktueller Kontakt, 7.10.2026
MA 40: aktueller Kontakt, 7.10.2026Stadt Wien · retrieved on 11/10/2026
Open original source
Depending on your situation, this is added
- Check if this path fits you
- Clarify place, time and type of talk
- Say what you need for the talk
- Watch deadlines in letters from the office
- Use your appointment confirmation
- Stay in touch with your social worker
- Deal with your existing application
- Find other help or emergency support
Frequently asked questions
Can I do this online?
The steps name no clear online channel. Check the official source.
What does it cost?
No costs are recorded for these steps in the linked sources. Fees may still apply.
Do I need an einfach.wien account?
No. The plan works without registration; answers stay in your browser.
Does einfach.wien submit my application?
No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.
What this page is based on
The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.
SourceMA 40: aktueller Kontakt, 7.10.2026
Stadt Wien · retrieved on 11/10/2026
Open original sourceSourceSozialberatung: Telefon, Stellen und getrennte Servicezeiten
Stadt Wien · retrieved on 11/10/2026
Open original source