Advice on care and support

Distinguish FSW advice from care allowance and medical decision

This organises your non-acute advice contact. FSW professionally clarifies suitable services; care allowance with insurer is another route. No diagnoses, care levels, income or needs decision in navigator.

Privately organise your service questions

Note home help, day care or residential care as desired information. Privately have existing reference and questions ready; FSW discusses actual need. No universal mandatory medical-report or ID checklist before first call.

Confirm FSW first telephone or written contact

Customer telephone +43 1 24 5 24 daily 08:00–20:00. Own general written enquiry post@fsw.at or official contact form. No ID Austria requirement for telephone; a brief enquiry is no funding application.

Prepare your confirmed FSW first contact

Personally use private questions and individually agreed records through actual route. FSW clarifies professional needs and funding decision; no platform registration, message or service order.

After advice clarify actual funding application and attachments

Agree desired service and actual funding with FSW. Enquiry form is no funding application; review current form and actual attachments through application page. Electronically signed PDF must be sent as signed original file, not scan; no universal original requirement for all records.

Prepare care-allowance application with actual insurer

For actual own care-allowance first application or increase use appropriate existing workflow and confirmed insurer. FSW advice is no care-allowance decision.