Lost your annual pass
Official name: Clarify annual-pass loss or missing evidence
The Wiener Linien annual pass (Jahreskarte) is a ticket for public transport for a whole year. Public transport means underground, bus and tram. This plan helps you if your pass is lost or does not show in the app.
No account · Answers stay in your browser
- Steps
- 6 key steps, up to 17 depending on your situation
- For you
- 5 short questions, then you see your steps
- Main office
- Wiener Linien
- Costs
- Current physical duplicate costs 15 euros.
- Online
- possible for 5 of 17 steps
How it works
These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.
Check if this applies to your annual passHere you check if this plan fits your ticket. It is only for your own Wiener Linien annual pass for the Vienna core zone (Kernzone). The core zone is the city area of Vienna.Key step
- Why?
- Other tickets have their own routes. For example the KlimaTicket Österreich or tickets for the surrounding region.
- What you do
- A replacement is not a new contract. Your fare does not change because of it. The fare (Tarif) is the price and type of your ticket.
- Where?
- Wiener LinienDirectly with the named service
In detail
First confirm your ticket and actual contract
This route concerns only your confirmed personalised Wiener Linien annual pass for Vienna core zone. VOR region, KlimaTicket Austria, B2B and other tickets have separate routes. Replacement is no new annual-pass contract or automatic fare change.
SourceAktuelle VOR-Tarifbestimmungen: Jahreskarten
Aktuelle VOR-Tarifbestimmungen: JahreskartenVOR · retrieved on 11/10/2026
Open original sourceHave readable proof before you rideProof shows that you have a valid ticket. It must be easy to read.Key step
- Why?
- This app is not a ticket. Without proof you may have to pay extra during a ticket check.
- What you do
- Before you travel, find out how you can show your ticket. A ticket check and showing proof later are separate matters.
- Where?
- Wiener LinienDirectly with the named service
In detail
Clarify actual legible evidence before travel
An app organisation stage confirms neither a valid ticket nor exemption from surcharges. Review your actual annual-pass display and contract status; directly clarify a valid evidence route before travel. Inspection and later evidence are separate individual procedures.
SourceVOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante Jahreskartenabschnitte
VOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante JahreskartenabschnitteVOR · retrieved on 11/10/2026
Open original sourceShow your card in WienMobilWienMobil is the Wiener Linien app. Your plastic card (Scheckkarte) can be shown there.Key step
- Why?
- This avoids the 15 euro fee. You also do not need a loss or theft report for it.
- What you do
- Did you not buy the pass online? Then you need a ticketshop account and the app. There you link your pass. You do not need to buy a new one.
- Where?
- Wiener LinienDirectly with the named service
In detail
Review free WienMobil display of an existing physical pass
Wiener Linien offers existing annual-pass display in WienMobil as an alternative for a lost physical card: without the 15-euro processing fee or loss or theft report. If not bought online: your ticketshop account, app and linking the existing card are needed. Review yourself through the official provider route; displaying it alone requires no new purchase or switch to another digital fare.
SourceWiener Linien Jahreskarte: Verlust und App-Anzeige
Wiener Linien Jahreskarte: Verlust und App-AnzeigeWiener Linien · retrieved on 11/10/2026
Open original sourceGet proof of loss or theftFor a new plastic pass you need a confirmation. For a loss, it is a loss report at an office. For a theft, it is a report to the police.Key step
- Why?
- Without this confirmation you will not get a duplicate. A duplicate is a second copy of the pass.
- What you do
- Only report what really happened. If the pass is just lost, do not report a theft. Ask Wiener Linien which form they need.
- Where?
- Wiener Linien / responsible serviceDirectly with the named service
What you need
- Actual official loss or theft confirmation
Document explained · Depends on your case
For the confirmed physical duplicate route; review form directly.
- Requirement
- Required when applicable
- Submission format
- Clarify format with the service
- Translation
- No specific rule recorded; clarify foreign-language records with the service.
- Authentication
- No specific rule recorded; clarify need before obtaining records.
- Recency
- No fixed age limit recorded; clarify currency with the service.
SourceVOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante Jahreskartenabschnitte
VOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante JahreskartenabschnitteVOR · retrieved on 11/10/2026
Open original source
In detail
Prepare appropriate official loss or theft evidence for a physical duplicate
A physical duplicate requires an official loss report or police theft report according to actual facts. Do not report a theft if the item was only lost; personally clarify the responsible service if facts are unclear. Review report form directly with the provider.
SourceVOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante Jahreskartenabschnitte
VOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante JahreskartenabschnitteVOR · retrieved on 11/10/2026
Open original sourceSort out your case with Wiener LinienHere you sort out your case directly with Wiener Linien.Key step
- Why?
- This way you know which papers they need from you.
- What you do
- Use the Wiener Linien HelpCenter or an information and ticket office. Ask which papers and which form are needed. There is no fixed delivery time.
- Where?
- Wiener LinienDirectly with the named service
In detail
Agree the actually appropriate provider route and records
Clarify your case through the linked Wiener Linien HelpCenter or actual information or ticket service. Enquire about actual identity or evidence requirements and form; no universal photo or original-ID requirement from old folders, no guaranteed delivery time.
SourceWiener Linien Jahreskarte: Verlust und App-Anzeige
Wiener Linien Jahreskarte: Verlust und App-AnzeigeWiener Linien · retrieved on 11/10/2026
Open original sourceOrder a new plastic cardHere you prepare to order a new plastic pass.Key step
- Why?
- You need this if you cannot or do not want to show the pass in the app.
- What you do
- Make the request yourself with Wiener Linien, not in the navigator. Add the confirmation from the office or the police. The app does not cancel or pay anything.
- Where?
- Wiener LinienDirectly with the named service
In detail
Prepare the confirmed physical replacement route
Personally request actual replacement with the agreed official confirmation outside the navigator. No new annual pass, cancellation, fare switch or payment by the app.
SourceVOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante Jahreskartenabschnitte
VOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante JahreskartenabschnitteVOR · retrieved on 11/10/2026
Open original source
Depending on your situation, this is added
- Check how far along you are
- Find out which ticket you have
- Check that card and account are linked
- Use the digital annual pass in the app
- Ask what a new card costs
- Finish setting up the card in the app
- Get help from support
- Follow up on your request
- Answer the question from Wiener Linien
- Check your new card or the app display
- Ask if your old card still works
Frequently asked questions
Can I do this online?
5 of 17 possible steps mention an online channel in their text. Requirements are in the official source.
What does it cost?
Costs or fees are stated for 1 step according to the source; details are listed with the step.
Do I need an einfach.wien account?
No. The plan works without registration; answers stay in your browser.
Does einfach.wien submit my application?
No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.
What this page is based on
The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.
SourceAktuelle VOR-Tarifbestimmungen: Jahreskarten
VOR · retrieved on 11/10/2026
Open original sourceSourceWiener Linien Jahreskarte: Verlust und App-Anzeige
Wiener Linien · retrieved on 11/10/2026
Open original sourceSourceVOR-Tarifbestimmungen 5.1 ab 01.07.2026 · relevante Jahreskartenabschnitte
VOR · retrieved on 11/10/2026
Open original source