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Health & care

View or copy your medical records

Official name: Prepare access to or copies of hospital records

Were you in a hospital in Vienna? Then you may look at your records or get a copy. Here you see how to ask for them.

Check what applies to me

No account · Answers stay in your browser

Steps
7 key steps, up to 14 depending on your situation
For you
5 short questions, then you see your steps
Main office
Krankenhaus
Costs
none named in the sources
Online
possible for 4 of 14 steps
What applies to you?How it worksFrequently asked questionsSourcesSimilar plans

How it works

These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.

  1. 1Ask the hospital for your recordsMedical records are all papers about your treatment. The Krankengeschichte is the record of your treatment in hospital. A Patientenbrief is a short summary.Key step
    Why?
    You have a right to see these records. ELGA does not contain everything the hospital has.
    What you do
    You ask the hospital that treated you directly. Do not enter medical reports or personal data here.
    Where?
    Erstellendes KrankenhausDirectly with the named service
    Related plansView your ELGA health records
    In detail

    Request source documentation from hospital

    Vienna hospital patients have rights to access or copy their medical history and receive a discharge letter. ELGA is not the complete hospital documentation. Enter no findings or personal information here.

    SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
    Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

    Open original source
  2. 2Find the right office in the hospitalThe hospital has an office for records. Here you look for this office.Key step
    Why?
    Health data is very private. It should not go to wrong addresses.
    What you do
    Ask the hospital who is responsible and how to ask. Do not send records to general addresses.
    Where?
    KrankenhausDirectly with the named service
    In detail

    Identify hospital department and safe contact route

    Ask the creating hospital for its responsible records department and current request route. Send no health records to unverified generic addresses.

    SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
    Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

    Open original source
  3. 3Write down which records you needHere you write down for yourself what you want. For example the Patientenbrief or certain reports.Key step
    Why?
    Then the hospital knows exactly what to give you.
    What you do
    Note privately the hospital, the time and the type of records. You do not need to write anything about it in the app.
    Where?
    KrankenhausDirectly with the named service

    What you need

    • Private overview of requested scope
      Document explained

      Planning aid, not a blanket mandatory official attachment.

      Requirement
      Optional / if available
      Submission format
      Clarify format with the service
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
      Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

      Stadt Wien / WPPA · retrieved on 10/10/2026

      Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

      Open original source
    In detail

    Identify requested records privately

    Privately note treating provider, period and requested type, such as discharge letter or specific existing findings. No app free text containing health data is needed.

    SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
    Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

    Open original source
  4. 4Ask how you will get the recordsThe hospital must know who you are. And you find out how you get the records.Key step
    Why?
    The copy may cost something. You should know this beforehand.
    What you do
    Ask which ID you need. Ask if you pick them up or they are sent. Also ask about possible costs.
    Where?
    KrankenhausDirectly with the named service

    What you need

    • Identity evidence specifically requested by provider
      Document explained

      Only within confirmed scope.

      Requirement
      Check for your case
      Submission format
      Clarify format with the service
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
      Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

      Stadt Wien / WPPA · retrieved on 10/10/2026

      Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

      Open original source
    • Specifically confirmed authority evidence
      Document explained · Depends on your case

      Only for lawfully represented person.

      Requirement
      Check for your case
      Submission format
      Clarify format with the service
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
      Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

      Stadt Wien / WPPA · retrieved on 10/10/2026

      Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

      Open original source
    In detail

    Clarify identity, delivery format and costs directly

    Confirm actual identity checks and required evidence directly. Agree format, collection or secure delivery and possible costs beforehand; assert no blanket free copies or fixed response deadline.

    SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
    Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

    Open original source
  5. 5Send your request yourselfNow you have everything ready. You make your request yourself.Key step
    Why?
    The app does not ask for you and sends nothing.
    What you do
    Use the confirmed route. Keep proof that your request arrived.
    Where?
    KrankenhausDirectly with the named service
    In detail

    Keep own confirmed request ready

    Personally use requested scope and confirmed route; retain receipt of your own request. The app requests no medical file and transmits nothing.

    SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
    Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

    Open original source
  6. 6Wait for the answerYour request has been sent. Now you wait for the answer.Key step
    Why?
    Then you know if everything arrived.
    What you do
    Check the hospital's answer. If you have questions, say that you already asked.
    Where?
    KrankenhausDirectly with the named service
    In detail

    Follow existing request

    Review receipt and actual response. Refer directly to existing request for clarification.

    SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
    Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

    Open original source
  7. 7Check that everything is thereYou got the records. Now you check if everything is there.Key step
    Why?
    Maybe pages are missing. You should notice this early.
    What you do
    Compare the records with your request. If something is missing, ask the hospital. Keep everything safe.
    Where?
    KrankenhausDirectly with the named service
    In detail

    Compare received copies with requested scope

    Store records securely and privately; compare with actual request. Ask hospital specifically about absent pages or documents; infer no medical finding from absent records.

    SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
    Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

    Open original source

Depending on your situation, this is added

  • Check if you already asked
  • Check where you were treated
  • Decide whose records you want
  • Show that you may get the records
  • Send the hospital what is missing
  • Get help if no answer comes or they refuse
  • Ask the care team to explain the records
Use the questions to find out which of these apply to you
Tailored to you

What applies to you?

Answer a few short questions. The steps change right away: what does not apply to you drops out.

Question 1 of at most 5

How far along are you with requesting the medical records?

What is meant? How far along are you? Have you already asked or already got the records?

What is the records-request stage?
  • No sign-up needed
  • Nothing is sent to authorities
  • You submit applications yourself

Frequently asked questions

Can I do this online?

4 of 14 possible steps mention an online channel in their text. Requirements are in the official source.

What does it cost?

No costs are recorded for these steps in the linked sources. Fees may still apply.

Do I need an einfach.wien account?

No. The plan works without registration; answers stay in your browser.

Does einfach.wien submit my application?

No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.

What this page is based on

The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.

SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

Stadt Wien / WPPA · retrieved on 10/10/2026

Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

Open original source
SourcePatientenanwaltschaft: Einrichtungssitz, Aufgaben und Länderstellen
Patientenanwaltschaft: Einrichtungssitz, Aufgaben und Länderstellen

Gesundheitsportal · retrieved on 10/10/2026

Open original source

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