Complain as a patient · einfach.wien
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TopicsSee all 154 plans
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ToolsNo sign-up, free of charge
  • Understand a letterTake a photo or paste the text. You learn who is writing, what they want and by when.
  • Fill in a formExplained field by field, for example the registration form or the housing allowance application.
  • What am I entitled to?A few questions, then you see which support may apply to you.
  • Find an officeWho is responsible for what? With address, opening hours and map.
  • Remember deadlinesAdd a date and get a reminder by e-mail or in your calendar.
  • Words explained simplyOfficial German like “Bescheid” or “Frist” in everyday words.
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  4. Complain as a patient
Health & care

Complain as a patient

Official name: Prepare patient complaint and advice

Are you unhappy with a treatment or care? Then you can get advice or make a complaint. Here you see which office helps you and what to prepare.

Check what applies to me

No account · Answers stay in your browser

Steps
6 key steps, up to 18 depending on your situation
For you
5 short questions, then you see your steps
Main office
WPPA
Costs
none named in the sources
Online
possible for 4 of 18 steps
What applies to you?How it worksFrequently asked questionsSourcesSimilar plans

How it works

These are the key steps, in the right order. Answer the short questions; then you see exactly what applies to you and what is added.

  1. 1Learn how the WPPA helpsThe Patientenanwaltschaft helps patients with their rights. In Vienna it is called WPPA. The help is free and independent.Key step
    Why?
    It helps solve a problem without going to court. But a bad result does not always mean someone made a mistake.
    What you do
    You talk to the Patientenanwaltschaft. The app does not judge any treatment and makes no accusations.
    Where?
    PatientenanwaltschaftDirectly with the named service
    In detail

    Prepare advice and out-of-court clarification

    WPPA independently provides free support for patient and care rights. An unfavourable treatment outcome proves no error. The app assesses neither treatment quality nor harm and creates no allegations.

    SourcePatientenrechte: Gespräch und unterschiedliche Beschwerdestellen
    Patientenrechte: Gespräch und unterschiedliche Beschwerdestellen

    Gesundheitsportal · retrieved on 10/10/2026

    Open original source
  2. 2Check if the WPPA is responsibleThe WPPA helps with many places in Vienna. For example hospitals, care homes, doctors' practices, ambulance, pharmacies and social insurance.Key step
    Why?
    Sometimes another office fits better. This way you get the right help faster.
    What you do
    Social insurance also has its own Ombudsstellen. For doctors with their own practice, the Ärztekammer can help.
    Where?
    WPPA / passende FachstelleDirectly with the named service
    In detail

    Confirm relevant WPPA or alternative responsibility

    Vienna scope includes hospitals, care homes, practices, ambulance services, pharmacies and social insurance. Match actual matter directly. Insurer ombuds offices also handle social insurance; medical chamber services may handle office-based doctors.

    SourceZuständigkeitsbereiche der WPPA
    Zuständigkeitsbereiche der WPPA

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Open original source
  3. 3Write down what happenedHere you write down for yourself what happened. Calmly and factually.Key step
    Why?
    Then people can help you better. Keep what you know for sure apart from what you only guess.
    What you do
    Note the place, time, what you saw and what you want. Do not enter medical details in the app.
    Where?
    WPPADirectly with the named service

    What you need

    • Private factual history outline
      Document explained

      Planning aid, not a blanket prescribed official attachment.

      Requirement
      Optional / if available
      Submission format
      Clarify format with the service
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceWPPA: Beratung, Vertretung und Konfliktvermittlung
      WPPA: Beratung, Vertretung und Konfliktvermittlung

      Stadt Wien / WPPA · retrieved on 10/10/2026

      Open original source
    In detail

    Organise actual history and requested clarification privately

    Privately note provider, period, actual observation, previous response and requested clarification. Distinguish suspicion and established fact; record no medical details in the app.

    SourceWPPA: Beratung, Vertretung und Konfliktvermittlung
    WPPA: Beratung, Vertretung und Konfliktvermittlung

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Open original source
  4. 4Make copies of your papersRecords are papers about your case. The WPPA wants copies, not originals.Key step
    Why?
    The papers are scanned and then safely destroyed. Your originals stay with you.
    What you do
    Make copies in DIN-A4 size. Only use papers that really matter.
    Where?
    WPPADirectly with the named service

    What you need

    • Relevant existing request and response copies
      Document explained

      Only available and relevant to matter.

      Requirement
      Optional / if available
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceWPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit
      WPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit

      Stadt Wien / WPPA · retrieved on 10/10/2026

      Open original source
    • Copies of available relevant records
      Document explained

      Agree need directly with responsible service.

      Requirement
      Optional / if available
      Submission format
      Copy
      Translation
      No specific rule recorded; clarify foreign-language records with the service.
      Authentication
      No specific rule recorded; clarify need before obtaining records.
      Recency
      No fixed age limit recorded; clarify currency with the service.
      SourceWPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit
      WPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit

      Stadt Wien / WPPA · retrieved on 10/10/2026

      Open original source
    In detail

    Retain existing evidence as copies

    WPPA requests A4 copies rather than originals. Received papers are scanned and securely destroyed. Prepare only relevant existing records.

    SourceWPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit
    WPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Open original source
  5. 5Submit your concern yourselfNow you have everything ready. You hand in your concern yourself.Key step
    Why?
    The app sends no complaint and asks for no money for you.
    What you do
    Check once more what you want to say and which route you take. Keep proof that it arrived.
    Where?
    WPPADirectly with the named service
    In detail

    Keep confirmed advice matter ready yourself

    Personally review factual scope and selected official route. Where relevant retain your own submission and receipt. The app sends no complaint, establishes no damage and requests no compensation.

    SourceWPPA: Beratung, Vertretung und Konfliktvermittlung
    WPPA: Beratung, Vertretung und Konfliktvermittlung

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Open original source
  6. 6Wait for the answerYour complaint has been sent. Now you wait for the answer.Key step
    Why?
    Then you know how far along your case is.
    What you do
    Check that it arrived and what the status is. Medical and legal questions are sorted out separately.
    Where?
    WPPADirectly with the named service
    In detail

    Follow existing complaint and response

    Review existing receipt and handling status. Treat medical decisions or court representation separately.

    SourceWPPA: Beratung, Vertretung und Konfliktvermittlung
    WPPA: Beratung, Vertretung und Konfliktvermittlung

    Stadt Wien / WPPA · retrieved on 10/10/2026

    Open original source

Depending on your situation, this is added

  • Check if you already complained
  • Check which state it happened in
  • Check if it is about your records
  • Get advice on a dispute about money
  • Consider talking to the facility
  • Watch court and office deadlines yourself
  • Look at the online form
  • Book an appointment with the WPPA
  • Call to ask about access
  • Decide whether to stay anonymous
  • Send the WPPA what is missing
  • Discuss the proposal before you decide
Use the questions to find out which of these apply to you
Tailored to you

What applies to you?

Answer a few short questions. The steps change right away: what does not apply to you drops out.

Question 1 of at most 5

How far along are you with your complaint?

What is meant? How far along are you? Are you preparing, or have you already complained?

What is the complaint stage?
  • No sign-up needed
  • Nothing is sent to authorities
  • You submit applications yourself

Frequently asked questions

Can I do this online?

4 of 18 possible steps mention an online channel in their text. Requirements are in the official source.

What does it cost?

No costs are recorded for these steps in the linked sources. Fees may still apply.

Do I need an einfach.wien account?

No. The plan works without registration; answers stay in your browser.

Does einfach.wien submit my application?

No. einfach.wien helps you prepare and links official channels. You submit applications yourself to the responsible service.

What this page is based on

The information is based on official sources. einfach.wien is a private project; the content has not been professionally reviewed. All information without guarantee, no legal advice. The responsible office is always authoritative.

SourcePatientenrechte: Gespräch und unterschiedliche Beschwerdestellen
Patientenrechte: Gespräch und unterschiedliche Beschwerdestellen

Gesundheitsportal · retrieved on 10/10/2026

Open original source
SourceWPPA: Beratung, Vertretung und Konfliktvermittlung
WPPA: Beratung, Vertretung und Konfliktvermittlung

Stadt Wien / WPPA · retrieved on 10/10/2026

Open original source
SourcePatientenanwaltschaft: Einrichtungssitz, Aufgaben und Länderstellen
Patientenanwaltschaft: Einrichtungssitz, Aufgaben und Länderstellen

Gesundheitsportal · retrieved on 10/10/2026

Open original source
SourceZuständigkeitsbereiche der WPPA
Zuständigkeitsbereiche der WPPA

Stadt Wien / WPPA · retrieved on 10/10/2026

Open original source
SourceRechte von Patientinnen und Patienten in Wiener Krankenhäusern
Rechte von Patientinnen und Patienten in Wiener Krankenhäusern

Stadt Wien / WPPA · retrieved on 10/10/2026

Legal basis: named on the source: Wiener Krankenanstaltengesetz; Bundes-Krankenanstalten- und Kuranstaltengesetz; Patientencharta (read on 2026-10-12; not a legal assessment of your case)

Open original source
SourceWPPA: kostenlose außergerichtliche Unterstützung und Termin
WPPA: kostenlose außergerichtliche Unterstützung und Termin

Stadt Wien / WPPA · retrieved on 10/10/2026

Open original source
SourceWPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit
WPPA: Kontakt, Kopien, Anonymität und aktuelle Zugänglichkeit

Stadt Wien / WPPA · retrieved on 10/10/2026

Open original source
SourceAmtliches Anliegenformular WPPA · erste Datenseite geprüft
Amtliches Anliegenformular WPPA · erste Datenseite geprüft

Stadt Wien / WPPA · retrieved on 10/10/2026

Open original source

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